Category Customer Service Standard

OPC Keeping our Clients Informed about the AODA; Proposed Revisions to the Customer Service Standard September 15th 2014

Proposed Revisions to the Customer Service Standard | Ministry of Economic Development, Employment and Infrastructure.   Update: The public feedback period on the Accessibility Standards Advisory Council/Standards Development Committee’s initial proposed changes to the Customer Service Standard is now closed. The committee thanks members of the public who provided feedback and contributed toward improving accessibility […]

The AODA is the Law In Ontario PLUS it makes for an excellent business case!

Only 30% of employers in Ontario are compliant with the Customer Service Standard (CSS) of the AODA. As part of the CSS compliance, Optimal Performance developed an easy to use, effective elearning tool which takes approx 30 min for your employees to review, take quizzes and show learning has occurred. Certificates of completion are issued […]

Just when you thought you had a handle on the CSS for AODA… Public Review of the Proposed Revised Customer Service Standard

A reminder to our clients and Linked In & Twitter contacts in Ontario that the Customer Service Standards have been reviewed this past Fall and are now available for Public Review and Feedback. If you need to know more about this and how it will impact your current CSS Policies and Training contact one of […]