Customer accessibility compliance for business (AODA)

By January 1, 2012 Ontario business must have employees trained with polices and procedures in place to deliver appropriate customer service to customers with disabilities.


Optimal Performance Consultant’s research finds only 30% of small & med size businesses are compliant with the first phase of the AODA called Customer Service Standards, CSS. This number is even lower for the IASR, Integrated Accessibility Standards Regulations.The AODA is not a large cost item for small/med business to undertake. The AODA will impact Ontario’s economic recovery by having more PwD (People with Disabilities) in the workforce & becoming tax payers. Need to learn more? Join OPC Inc’s team of IT, ID & strategic experts April 8th a.m. Steelcase Toronto

See on Scoop.itInclusive

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