Proposed Revised Customer Service Standard | Ministry of Economic Development, Employment and Innovation

Proposed Revised Customer Service Standard | Ministry of Economic Development, Employment and Innovation.

For employers in Ontario just figuring out what the CSS Phase of the AODA is about and what steps are required for compliance, this Blog represents a “heads up”.

The Committee in place to review the current CSS and propose updates and enhancements met in the Fall of 2013. The LINK above represent the proposed updates and changes being submitted by the Committee. These have been submitted for Public review and public feedback March and April of 2014.

If the CSS is not even on your company’s radar we suggest you ensure your company becomes compliant so these proposed changes don’t overwhelm your HR team further. Confused & not even certain if your company needs to be compliant? We strongly suggest you consider attending OPC’s  AODA 2 hour Seminar March 27th 8:30 to 11 at the Herman Miller 4th Floor Training Centre. AODA@optimalperformance.ca to sign up.

Optimal will be running a number of these seminars all spring and summer so if you cannot make the March 27th event contact us about our other dates and locations.

The AODA Team at Optimal Performance Consultants Inc.

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