Deaf-blind Ottawa woman angry after ‘humiliating’ Air Canada flight

See on Scoop.itUniversal design

An Ottawa-area woman who is both blind and deaf has launched a formal complaint against Air Canada after a difficult trip to Alberta last week that she says left her frightened and humiliated.

Jane Sleeth‘s insight:

Optimal has been warning some of the Canadian airlines that with the advent of the AODA these sorts of incidents would occur due to their lack of training of employees.  These high profile cases are only just beginning to occur and for good reason. The Airlines in Canada are not yet ready to really assist customers with disabilities in terms of airport design, wayfinding and signage and in terms of employee understanding of customer service requirements for disabled passengers. Hopefully these sort of complaints will cause a enough Brand Damage that the main airlines in Canada determine they need assistance from human factors specialist firms such as OPC Inc.

See on

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: