An Ottawa-area woman who is both blind and deaf has launched a formal complaint against Air Canada after a difficult trip to Alberta last week that she says left her frightened and humiliated.
Optimal has been warning some of the Canadian airlines that with the advent of the AODA these sorts of incidents would occur due to their lack of training of employees. These high profile cases are only just beginning to occur and for good reason. The Airlines in Canada are not yet ready to really assist customers with disabilities in terms of airport design, wayfinding and signage and in terms of employee understanding of customer service requirements for disabled passengers. Hopefully these sort of complaints will cause a enough Brand Damage that the main airlines in Canada determine they need assistance from human factors specialist firms such as OPC Inc.
See on www.ctvnews.ca