Here is a conversation on Linked In for a Hospitality Group – I left some information about how the ADA and AODA and Inclusive Design is a key part of Branch Enhancement. The group did not get the linkage.
“Hi Karen and Sheri – I did not explain fully enough sorry. When companies take care of accessible design features and have customer facing employees trained on how to work with customers who have disabilities (ADA in US, AODA in Canada) this has a positive impact on the Brand of a company and how all customers view that brand. Well designed hospitality related business; from the website to the marketing material to rooms to well trained staff which include Inclusive Design makes for a larger customer base and enhanced Brand Identity. Hope this helps with the conversation further. JE Sleeth strategic accessibility consultants OPC since 1991”